AI-generated illustration used to visualize Lean principles in a service environment with Jacksonville Lean Consortium Logo.
Intro to Lean for Service Hybrid Workshop
Interactive Three-Hour Hybrid Workshop
In many service organizations, improving speed and improving quality are treated as competing goals.
Teams are asked to respond faster, handle more volume, or meet tighter deadlines—often at the expense of consistency, clarity, or rework. When quality problems surface, the response is usually to slow things down, add checks, or rely on individual effort to compensate.
Lean offers a different way of thinking.
This three-hour interactive hybrid workshop introduces Lean Service as a practical approach to improving both quality and speed by designing better systems of work. Through real-world examples and guided exercises, participants learn how principles such as flow, pull, and standardization apply to service, office, and knowledge-work environments—and how these principles reduce delays and errors at the same time.
The focus is on understanding how work actually flows, where defects and delays are created, and how teams can improve service performance without sacrificing quality, adding bureaucracy, or relying on heroics or technology-first fixes.
In-Person: TBD Location in Jacksonville, FL
Virtual: Via Zoom
Who Should Attend?
This workshop is designed for people who shape, manage, or support service and knowledge work and want a practical foundation in continuous improvement. It is especially relevant for:
- Service managers, supervisors, and team leads responsible for coordinating work, prioritizing demand, and improving day-to-day service performance.
- Professionals in support and enabling functions, including IT, HR, finance, legal, administration, operations, and shared services.
- Individual contributors in service or office roles who want to better understand how Lean applies to knowledge work and virtual environments.
- Students and early-career professionals seeking a practical introduction to Lean Service thinking.
- Anyone responsible for improving service outcomes who wants actionable ways to reduce delays, clarify work, and improve flow.
Workshop Learning Objectives
- Explain the origins of Lean Service and why Lean thinking applies to service, knowledge work, and virtual environments.
- Distinguish Lean systems from traditional service management approaches.
- Identify waste, unevenness, and overburden in common service and knowledge-work processes.
- Describe the fundamentals of flow, pull, and process standardization through guided, interactive exercises.
- Understand the role of leadership behaviors and culture in Lean Service.
- Recognize how technology (including digital tools and AI) can support Lean Service when used properly.
- Review service-focused case examples to identify success factors and common pitfalls.
- Define realistic next steps for applying Lean thinking within their own work environment.
What You'll Take Away
- A clear understanding of Lean principles applied to service industries.
- Practical strategies for improving workflow, reducing waste, and increasing value to customers.
- Hands-on experience with flow, pull, and problem-solving tools.
- Insights from real case studies to guide implementation in your own work environment.
- Actionable steps to start transforming your service value streams, office operations, and virtual work today.
🗓️ For more information on Lean Jax membership, visit www.leanjax.org.
Or schedule time with our Executive Director, James Bussell, for a free virtual consultation:
https://LeanJax.as.me/
📧 Email: James@leanjax.org
📞 Phone: (904) 742-2547